All prices are shown in euros and include VAT of 25.5%. We reserve the right to change prices if there are unexpected changes in global precious metal market prices. Our online store complies with Finnish consumer protection law.
Products are selected on the website by adding them to the shopping cart. The order is placed by paying for the contents of the cart through the online store’s checkout function. By placing an order, you accept these delivery terms, the product prices, and the shipping costs. If an email address is provided at the time of ordering, an order confirmation will be sent by email. The order confirmation includes the ordered products and their prices.
Orders for gold jewelry are made using the “Request an offer" form.
The payment service provider for the online store is Visma Pay (Visma Payments Oy, Business ID 2486559-4), which is registered in the payment institution register maintained by the Finnish Financial Supervisory Authority. Payment is made through Visma Pay’s online service, and the recipient shown on your bank statement or invoice will be Visma Pay or Visma Payments Oy. Visma Pay forwards the payment to the online retailer. Payment is secure, as all information related to the transaction is transmitted over an encrypted connection so that no external party can access the transaction details.
The sales agreement is concluded between the customer and the online store. The online store is responsible for all obligations related to the transaction.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Through the Visma Pay service, you can pay using online banking credentials, mobile wallets, payment cards (credit/debit), invoice, or installment payment. The available payment methods include: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local Cooperative Banks, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, as well as Jousto, Apple Pay, and Google Pay.
The Klarna payment service is also available.
MobilePay: You can pay with your MobilePay wallet if you have enabled online payments in the app settings. Payments made with the MobilePay wallet are charged to the payment card linked to the wallet. If the charge to the payment card fails, payment with MobilePay will not be possible in the online store.
Pivo: The terms of use are available on Pivo’s website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
You can also pay using the PayPal payment service.
Visma Payments Oy (Y-tunnus 2486559-4)
Email: helpdesk@vismapay.com
Phone: +3589 315 42 037
Address: Brahenkatu 4, 53100 Lappeenranta
Orders are shipped on business days. Products available in stock are usually delivered within 1–5 business days. If the products are made to order, the delivery time is typically 1–3 weeks. Shipping costs depend on the selected delivery method, any additional services, and the weight and size of the order. You will see the shipping costs in the online store’s checkout before finalizing your order.
If a product is lost or damaged during delivery, this must be reported to the online store without delay, but no later than 14 days after delivery. Damaged packages must also be reported immediately to the delivery company responsible.
Orders are delivered via Finland Post unless otherwise agreed.
Shipping costs are added to the order.
Domestic orders are delivered as an XXS small parcel, with shipping costs of EUR 9.90. Rings and other higher size jewelry are delivered domestically as an S parcel, with shipping costs of EUR 11.90.
International orders: Orders to Europe are delivered as an S parcel, with shipping costs of EUR 29.00.
Shipping costs do not include any possible customs duties.
Customers from EU have the right under consumer protection law to return a product within 14 days of receiving it. The product must be unused and in its original packaging. If the product has been used, the purchase cannot be canceled. The customer is responsible for return shipping costs. Akmeelikoru will refund the payment after receiving and inspecting the returned product. Returns outside the EU: Please contact the online store.
An order can be canceled before shipment by sending a written notice via email.
The online store is legally responsible for any defects in the products sold. In case of complaints, please contact our customer service. Consumers have the right to refer any disputes to the Consumer Disputes Board for resolution.
